Outlook failed to start correctly last time. - and it goes on forever!!
I had this problem a about half a year ago where Outlook 2003 on terminal server would come up with a safe mode message for every user everytime they started it. At the time i solved the problem however a few weeks ago it came back and I couldn’t for the life of me remember how to fix it.
One of the uses of my blog is to document any bits of obscure IT related problems and their solutions so that if they happen to me again in the future i can just look up the solution without having to trawl google and waste time sifting through all the crap. Kinda like an IT helpdesk knowledgebase but for me.
So here goes:
When using Outlook 2003 on a Windows 2000 terminal server, you may receive the following error:
Outlook failed to start correctly last time. Starting Outlook in safe mode
will help you correct or isolate a startup problem in order to successfully
start the program. Some functionality may be disabled in this mode.Do you want to start Outlook in safe mode?
No matter what you click Outlook opens - Yay.
No! The next time you launch Outlook you get the prompt again. And so on….
To fix the problem you need to go into the registry on the server and do a search for ”Resiliency” there will be quite a few entries, what you need to do is delete every entry that referrs to Outlook it should be something along the lines of:
HKLM\Software\Microsoft\Windows NT\Current Version\Terminal Server\Install\Software\Microsoft\Office\11.0\Outlook\Resiliency
and
HK_USERS\S-x-xxxx….\…..\Software\Microsoft\Office\11.0\Outlook\Resiliency
Once these keys have been deleted the message should go away.
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